Most apps give you a red button and no explanation. We would rather you knew today, calmly, than at eleven at night trying to guess.
The alert goes out before you lift your finger
When you confirm the SOS, your alert opens in Berlina's panel and your trusted contacts are told through two channels at once: a notification in the app if they have a Berlina account, and email if they don't. Nothing waits in a queue.
The alert carries your live trip link: whoever opens it can see where you are without having to call and ask.
A contact with no email and no Berlina account cannot receive anything. The trusted contacts screen says so plainly — don't find that out during an emergency.
Pressing it by accident is not a problem
There is a countdown to cancel before it goes out, and even afterwards you can close the alert from the same screen by saying you're fine. A cancelled alert counts against nothing, penalises nobody, and never lands on your driver.
We would rather have ten false alarms than one alert that wasn't sent for fear of being a bother.
There are three ways to ask for help quietly
The button isn't the only one. If you enable the code phrase option, the app attempts to recognise your chosen phrase to trigger an SOS by voice. You can also tap the map three times, a gesture that from the outside looks like checking the route.
Code phrase detection is separate from the ride's safety audio recording.
Pick a phrase you can say out loud without it sounding odd. A full sentence works better than a single strange word.
What is kept, and for how long
An alert leaves a record: the time, your location at that moment, and who was told. That is what makes it possible to reconstruct what happened if it ever matters.
With microphone permission, the app attempts to record safety audio automatically during the ride. The audio stays on your phone and may be sent encrypted to Berlina with an SOS or a safety report.
See the Privacy policy for information about how this data is handled and its retention periods. You can request a copy of your data from your profile, under "My data".
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