Delete my account
Last updated · September 2026
In case of any discrepancy, the Spanish version prevails.
You can delete your Berlina account and your personal data at any time. When you confirm it, your account closes and enters a 30-day grace period: during that time you can get it back by writing to us. After the 30 days the deletion is final and you lose your ride history, your ratings and your saved payment methods.
Option 1 · From the app (recommended)
- Open Berlina and sign in.
- Go to Profile → Delete my account.
- Confirm the deletion. Your session closes when it finishes and the 30-day grace period starts.
Option 2 · From this page
If you no longer have the app installed, enter your account email here. We will send you a link to confirm it is you; the deletion is only scheduled after you open it.
Option 3 · By email
Write to soporte@berlina.app from your account email with the subject “Delete my account”. We will send you a message to verify that you are the account holder; the deletion only runs after that confirmation.
If you ask this way our team handles it, with the same 30-day period. Some data is not erased: it is irreversibly anonymised, because the law requires us to keep the record of a ride that was charged. Once anonymised there is no way to tell it was yours.