Frequently asked questions

Berlina is a ride-hailing app designed for women, with women drivers. You request your ride from your phone, meet your driver before getting in and ride with safety tools on every trip.

Any woman with a phone. You can request rides for yourself or for another woman, and ride with children and pets.

Our drivers are women and that is Berlina’s priority. If at some point there were no drivers available near you, we would tell you clearly before assigning the ride and you could decide.

Before getting in you see her name, her photo, the car and the plate. Your ride has a four-digit code that you tell your driver to confirm.

In cash, by card or with your Berlina Wallet. You can also use discount codes, points and split the fare with your friends.

Yes. Book ahead, even for the same day, and choose the driver, the category and the route you prefer.

You have the SOS button in sight, automatic route deviation alerts, trusted contacts who follow your ride and code words to ask for help without anyone noticing.

We are just getting started and we are going to keep growing. Follow us on social media to find out when we reach your area.

Download the app, create your account with your email or your phone, confirm the code we send you and verify your identity. It takes a few minutes.

Yes. If you are going to the same place, you share the ride and each one pays her part from the app.

Yes. You can ride with your kids or with children in your care. If you need a baby seat, say so in the ride message and we will keep it in mind when assigning your driver.

Yes, in a carrier or on a leash and with a blanket for the seat. Mention it in the ride message so we assign you a driver who accepts pets.

The account and the ride are yours, and you decide who rides with you. You can be accompanied by a man you trust: the driver will know before arriving and can accept it. Berlina is designed so women ride safe, and that includes deciding who with.

Yes. Save your favorite drivers and request them again. If one is not available, we assign another one near you.

A monthly plan with rides included to your frequent destinations. You pay once a month and ride with peace of mind.

Corporate accounts for companies: several passengers, centralized billing and reports. Write to us at soporte@berlina.app.

You need to be 21 or older, have a license valid for at least one more year and a four-door vehicle from 2012 or newer. You sign up in the app, upload your documents and verify your identity. We review everything in under 24 hours.

From the app, in Profile, choose Delete my account. You can also write to us at soporte@berlina.app.

Write to us at soporte@berlina.app or on Instagram, TikTok and Facebook, where we are @berlina.app.